Delivery: Ordered in September 2024 was shipped in October 2024, Received in Januari 2025. ( received later due to customs). Quality:The quality of the air conditioning is very good. Design: The unit has a very sleek design. Service: Service has been excellent. Communication was top notch. Bing Yao (David) has kept me updated with everything along the way regarding the products and shipment, and also answered every question I had about the products. Would definitely recommend him for future purchases. For US and Caribbean Customers, shipping takes awhile, you need to be very patient regarding the shipping time. and once the package arrives in your country, a new tracking number will be provided for you. Overall very pleased with the product & service.